Refund and Returns Policy

Effective Date: December 10, 2024

At Audemars Pure, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a refund and return policy in line with the conditions outlined below. By purchasing from us, you agree to abide by the terms of this policy.

1. Returns and Exchanges

We accept returns and exchanges for eligible items within 30 days of the date of purchase. To be eligible for a return or exchange, the following conditions must be met:

  • Item Condition: The item must be unused, undamaged, and in its original condition, including all packaging, tags, and labels.

  • Proof of Purchase: You must provide a valid receipt or proof of purchase for a return or exchange.

  • Return Method: All returns must be initiated via our website or by contacting our customer service team for instructions. Returns should be shipped to the address provided by our customer support team.

2. Non-Returnable Items

Some items are non-returnable and non-refundable, including:

  • Personalized or Custom Products: Any products that have been customized or made to order.

  • Final Sale Items: Clearance or items marked as final sale are not eligible for return or refund.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the conditions for a return. If your return is approved, we will process a refund to your original payment method. Please note the following:

  • Processing Time: Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.

  • Shipping Costs: Shipping costs are non-refundable. If your return is due to an error on our part or a defective item, we will cover the return shipping fees.

4. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately upon receiving the item. We will arrange for a replacement or a full refund, depending on your preference and the availability of the item. We may ask for photos of the damage for verification purposes.

5. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at contact@audemarspure.com or call us at (636) 274-4735. Provide your order number and a description of the item you wish to return.

  2. Return Authorization: After reviewing your request, we will provide you with return instructions and a return authorization number if necessary.

  3. Ship the Item: Pack the item securely and ship it back to the address provided by our customer service team. We recommend using a trackable shipping method to ensure safe delivery.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the same procedure as for returns. If the new item is of a higher value, you will be required to pay the difference. If it is of a lower value, we will issue a refund for the price difference.

7. Contact Us

For any inquiries regarding returns, exchanges, or refunds, please contact us at: