Refund and Returns Policy

Effective Date: January 16, 2025

At AudemarsPure, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund and Returns Policy below.

1. Return Eligibility: We accept returns within 30 days of purchase. To qualify for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in the original packaging.
  • The product must not show signs of wear or damage.
  • A proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items: Certain items are not eligible for return or refund, including:

  • Customized or engraved items.
  • Products that have been damaged by misuse, accidents, or unauthorized repairs.

3. How to Return an Item: To initiate a return, please follow these steps:

  • Contact us at contact@audemarspure.com within 30 days of receiving your order to request a return authorization.
  • Provide your order number and the reason for the return.
  • Once your return is authorized, we will provide you with the return shipping address.
  • Return shipping fees are the responsibility of the customer unless the return is due to an error on our part or a defective item.

4. Refund Process: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note:

  • Refunds may take 5-10 business days to appear on your account, depending on your payment provider.
  • Shipping fees are non-refundable, unless the return is due to our error or a defective product.

5. Exchanges: We offer exchanges for defective or damaged items. To exchange an item, please contact us within 30 days of receiving your order. We will assist you in processing the exchange and cover the cost of return shipping if the item is defective.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at contact@audemarspure.com with your order number and photos of the damaged product. We will assist in resolving the issue promptly, either by providing a refund or sending a replacement.

7. Canceling an Order: Orders can be canceled within 24 hours of purchase, provided they have not been processed or shipped. After this period, we are unable to cancel the order, and you will need to follow our standard return process once you receive the item.

8. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

9. Changes to This Refund and Returns Policy: We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

Contact Us: If you have any questions or need assistance with a return or refund, please contact us: