Sales Policy

Effective Date: December 10, 2024

Introduction

Thank you for shopping with Audemars Pure. This Sales Policy outlines the terms and conditions under which we sell our products. By placing an order with us, you agree to be bound by the following policies. We are committed to providing you with the best possible products and service. We strive to ensure your complete satisfaction.

1. General Terms

  • Eligibility to Purchase: You must be at least 18 years old or have the legal capacity to enter into a binding agreement. If you are under 18, you must have parental or guardian consent to make purchases.

  • Product Availability: All orders are subject to product availability. While we strive to ensure that our products are available for purchase, there may be circumstances where we are unable to fulfill an order due to stock limitations or other reasons.

  • Order Confirmation: Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order. Your order will be reviewed and processed once payment is confirmed.

  • Order Cancellation: Audemars Pure reserves the right to cancel any order for reasons including but not limited to product unavailability, errors in pricing, or suspected fraud. If your order is canceled, you will be notified, and any payments will be refunded to your original payment method.

  • Pricing: Prices listed on our website are in USD and include taxes where applicable. Prices are subject to change without notice. We are not responsible for any pricing errors that may appear on our website.

  • Payment Methods: We accept all major credit cards, PayPal, and other payment methods as listed on the website. Payments will be processed once your order is confirmed. You agree to provide accurate and complete payment information at the time of purchase.

2. Shipping and Delivery

  • Shipping Methods: We offer several shipping options based on the destination and size of the order. The cost of shipping will be calculated at checkout. We strive to ship your order within the timeframe specified at checkout, but delays may occur due to circumstances beyond our control.

  • International Shipping: For international orders, customs duties, taxes, and import fees may apply. These are the responsibility of the buyer. We recommend that you contact your local customs office to understand any additional charges before making a purchase.

  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

3. Returns and Exchanges

  • Return Policy: We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a refund or exchange. Items must be returned in their original condition, with all packaging, tags, and receipts intact.

  • Non-Returnable Items: Certain items, such as personalized products or those marked as final sale, cannot be returned. Please check the product details before completing your purchase.

  • Exchange Process: If you would like to exchange an item, please contact us at contact@audemarspure.com with your order details. Exchanges will be processed as quickly as possible, subject to product availability.

  • Refund Process: Once your returned item is received and inspected, we will notify you of the status of your refund. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.

4. Customer Support

We are here to assist you with any questions or issues regarding your order. For customer support, please contact us via:

  • Phone Number: (636) 274-4735
  • Email Address: contact@audemarspure.com
  • Address: 5335 Nn Hwy, Catawissa, Missouri (MO), USA

Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM (Central Time).

5. Limitations of Liability

Audemars Pure will not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website or products, including but not limited to damages caused by viruses, loss of data, or delays in delivery. Our liability is limited to the value of the goods purchased from our website.

6. Changes to the Sales Policy

We may update our Sales Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We recommend that you review this policy periodically to stay informed about how we operate.

Contact Information: