Delivery Policy

Effective Date: January 16, 2025

At AudemarsPure, we are committed to providing you with the best shopping experience, including timely and reliable delivery of your purchased items. Please review our Delivery Policy for detailed information regarding shipping procedures, fees, and timelines.

1. Shipping Methods and Delivery Times: We offer a variety of shipping options depending on your location and preferences. The estimated delivery time will vary based on the shipping method selected during checkout. While we aim to ship all orders as quickly as possible, delivery times may vary due to factors such as location, order processing, and shipping carrier delays.

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: Delivery time will depend on the destination country and customs procedures (typically 7-21 business days).

Please note that these delivery times are estimates and may be subject to delays.

2. Shipping Costs: Shipping fees are calculated at checkout based on the shipping method selected and the delivery location. Any additional shipping fees (including duties and taxes for international shipments) will be clearly displayed during checkout. AudemarsPure offers free standard shipping for orders over a certain amount (please check the website for promotions).

3. Order Processing: Orders are processed Monday through Friday, excluding holidays. After you place your order, we aim to process it within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

4. Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to monitor the progress of your shipment.

5. Delivery Delays: While we make every effort to ensure that your order arrives within the specified delivery time, we are not responsible for delays caused by third-party shipping carriers, weather conditions, customs clearance, or other factors beyond our control. If your package is delayed, we recommend checking the tracking information or contacting the shipping carrier directly.

6. International Shipping: We offer international shipping to select countries. Please be aware that customs duties, taxes, or additional fees may apply based on the destination country. These fees are the responsibility of the customer. We advise customers to check with their local customs office to understand any applicable import charges before placing an order.

7. Address Accuracy: It is the customer’s responsibility to provide accurate shipping information, including the correct shipping address and contact details. AudemarsPure is not liable for any delays or issues caused by incorrect or incomplete address information. If you need to make changes to your shipping address after placing an order, please contact us immediately at contact@audemarspure.com.

8. Lost or Damaged Shipments: AudemarsPure takes great care to ensure that your products are shipped securely. However, in the event that your package is lost or damaged during transit, please contact us at contact@audemarspure.com. We will investigate the issue and work with the shipping carrier to resolve the matter. If necessary, we will issue a replacement or refund, depending on the circumstances.

9. Refused Shipments: If you refuse delivery of your order, you will be responsible for any shipping costs incurred, including return shipping fees, and any applicable customs duties or taxes.

10. Changes to Delivery Policy: AudemarsPure reserves the right to modify or update this Delivery Policy at any time. Any changes will be posted on this page, and the updated effective date will be clearly stated. We encourage you to review this policy periodically.

Contact Us: If you have any questions or concerns regarding our Delivery Policy, please contact us: